FAQs

FAQS

General

What is Wandering Blooms Co.?

We are an online flower shop and flower delivery service that delivers the freshest flowers, direct from the flower markets to your door. Our offering includes a seasonal line up of single type market bunches and mixed bunches, all of which are handpicked fresh from the flower markets each morning. We also offer flower subscriptions that provide regular deliveries of fresh, market flowers.

How does Wandering Blooms Co. work?

Pick your bunch from our selection of flowers. Pick the colour and size of the bunch. Then select your preferred delivery date from the calendar. We pick your flowers to order from the flower markets and deliver them to you. Simples!

How do I contact someone at Wandering Blooms?

Try emailing us at wanderingblooms@hotmail.com or completing the form on our contact us page. We man our inbox regularly and will aim to respond within a few hours. You can also send us a message on Instagram or Facebook. However, sending more than one enquiry is not necessary, we’ll respond to your message as soon as we can in whichever form it arrives! Every single email and message is important to us, and we respond to all of them as quickly as possible. But sometimes, it can take up to 24 hours during busy periods so please be patient.

Do you guarantee that I'll be happy with my flowers?

Having extremely happy customers is the only way that we want to do business. If we don’t deliver a Blooming experience to you (either by way of flowers or service), we’ll do our absolute best to make up for it. It’s important to keep in mind that we are dealing with a natural product and that flowers in general can be a bit delicate and unpredictable. But if for any reason you are not completely satisfied with your flowers, please contact us right away so that we can resolve any issues.

How can I let you know I'm a big flower fan?

Find us, follow us, like us, stalk us, and tag the heck out of us on social media! We're on Instagram, Facebook and Pinterest. Use @wanderingbloomsco and #wanderingbloomsco to let others know about us! We'd love that!

Are you an Australian business?

Proudly! We’re 100% Australian-grown, born and bred, owned and operated. We’re a small family business based out of Greenmount, Queensland and we’re very passionate about supporting Australian flower growers, businesses and their families. That’s why we go to great lengths to source Australian grown flowers, and other items wherever possible.



Flowers

Do you offer floral arrangements or bouquets?

We’re not a traditional florist and so don't provide your typical, heavily styled floral arrangements that you may see in a typical florist. We think that flowers in their most natural state are much more gorgeous. In our flower shop, you’ll find a selection of the freshest, seasonal bunches, which are handpicked straight from the flower markets. We offer single-type market bunches and occasionally, mixed bunches that feature a blend of flowers and foliage. All of our bunches are wrapped in our natural kraft paper sleeves and tied with ribbon or string to complement our ‘fresh from the markets’ style.

What types of flowers do you offer?

In our online flower shop, you’ll find a large range of seasonal flowers in a variety of colours and sizes. Our flower offering is generally based on what’s in season and current trends. You can browse all our flowers here. If you can't find what you're looking for on our site, contact us and we'll do our best to source it for you.

How many flowers will I receive?

Tough question! The number of stems will vary depending on the type of flower you receive. Please refer to the individual flower descriptions on each product page for more details on what stem amount to expect.

Will my flowers be exactly as they are in the photo?

All our photos are highly accurate images of what the flowers will look like once they bloom. Our flowers are sourced freshly cut, so will probably still in a closed or bud form when they arrive. You'll need to allow a couple of days for them to open fully. This is a good thing, it means the majority of the flowers’ vase lives are spent with you!

How should I care for my flowers?

We are extremely proud that we deliver flowers that could not possibly be fresher. However, in the same-way that you’d need to care for flowers if you were buying them from the flower markets or farmers’ market, you will need to also care for your flowers in your delivery. We do ask that you show your flowers a little TLC once you receive them. Please follow our Flower Care guide to ensure you can enjoy them for as long as possible.

How long will my flowers last?

Your flowers are picked, packed and delivered - all within a very short space of time so you’re getting them as fresh as possible. On average, our flowers will last about 7-10 days when our Flower Care guide is followed properly. But some varieties will last up to 2-3 weeks after they’re delivered to you!

I really liked a type of flower I saw last month but I can’t find it now. Why has it disappeared?

Our flower offerings change frequently due to seasonality, availability and popularity. If you're searching for a specific type of flower, please email us and we’ll do our best to hunt it down for you.

Can I choose the type of flowers in my flower delivery? Absolutely! Click over to our Single Type Market Bunch, which allows you to shop by specific flower type.

Why do you ask for my colour preference?

We’ll pick your flowers based on your colour preference but depending on availability and quality, we can’t always guarantee the colour of flowers that will be delivered. They may also vary slightly from the colours displayed and listed on the website. But we can guarantee that they’ll be beautiful!

What if I have an allergy to a specific flower?

Some people do have allergies to some flower types, so if you know that you have particular flower allergy, please do not order the type of flower that you’re allergic too. If you’re ordering from our subscriptions range (where we choose the type of flower for you), you may like to shoot us an email to wanderingblooms@hotmail.com as soon as you've placed your order, and we’ll do our best to exclude this specific flower from your flower delivery.

Where do your flowers come from?

Seeds, of course! But really. Our flowers are sourced directly from the flower markets in Brisbane & Toowoomba, Australia. We’re very passionate about supporting our local growers and their families, which is why we prefer to source Australian-grown flowers where we can.

What makes your flowers so fresh?

We don’t hold any flower stock and source our flowers from as locally as possible. We handpick our flowers from the flower markets in the morning, they are immediately repackaged upon arrival at our studio and delivered to you straight away. So the majority of our flowers’ lives are spent with you – not in a warehouse or cold room.



Orders & Subscriptions

How do I order?

Pick your bunch from our selection of flowers. Pick the colour and size of the bunch. Then select your preferred delivery date from the calendar.

How do I get started with a subscription?

Firstly, pick your type of flowers from our Subscriptions collection. Then choose a delivery frequency - whether you’d like your flowers delivered weekly, fortnightly or monthly, we’ve got an option for you. Select how long you’d like the flower subscription to last for, and pick your preferred delivery day. That’s it!

What’s included in the price?

Everything! Including taxes and delivery.

Can I order by telephone?

No. Sorry. We’re proudly a 100% online business.

Can I order a bunch of blooms as a one-off purchase?

While we hope to encourage every home and every office to have fresh flowers as often as possible, our flowers are all available as single, once-time purchases. But if you'd like flowers to miraculously show up at your door on a regular basis, please choose one of our flexible weekly or monthly flower subscriptions.

Can I buy a bunch of blooms as a gift and have it delivered as one?

Sure can. (And what a maginificent idea!) What better way is there to make a friend, colleague or a fam member instantly happy than with market-fresh flowers? Just make sure you enter the details of who you are sending the gift to during the checkout process.

Can I include a card with a message if it's for someone else?

Yep. Just check the box on the checkout page that asks if you'd like to include a card with a personalised message. We'll hand-write your message on the card and include it with the flowers.

Can I order flowers in bulk from you?

Absolutely. Our picked-to-order flowers are very affordable and they’re delivered direct from the flower markets to your door. That makes us perfect for parties, celebrations, fancy occasions, corporate events and more. Just contact us to find out more about custom orders.

Can I cancel my order? Or change the flowers? Or the address?

A request for cancellation must be placed in email to wanderingblooms@hotmail.com. We're happy to refund 100% of the purchase price paid if you cancel an order at least 48 hours prior to the delivery date. If a cancellation notice is received at less than 48-hour notice, cancellation is immediately void. Orders that are already prepared, dispatched or in transit cannot be changed, cancelled or refunded.

If any changes are required, please let us know at least 24 hours prior to the delivery date to ensure there is enough time to accommodate any changes. We reserve the right to not accept changes to orders for delivery on special events, including but not limited to Christmas, Valentine’s Day or Mother’s Day. Orders cannot be changed on the day of delivery..

What if I'm unhappy with my order?

If we don’t deliver a bunch happiness to you (either by way of flowers or your experience), we’ll do our absolute best to make up for it. It’s important to keep in mind that we're dealing with a natural product and that flowers in general can be a bit delicate and unpredictable. But if for any reason you are not completely satisfied with your flowers, please email us right away at wanderingblooms@hotmail.com.au so that we can resolve any issues.

I need a refund or replacement!

We will do everything we can to make sure that every single Wandering Blooms experience is a happy one. But we're not perfect, and from time to time, hiccups do happen. If you are for any reason unsatisfied with your flowers or the experience, please contact us as soon as you can to report the problem, and we will help with an appropriate solution. You may also like to find our more about our Refund & Replacement Policy.

Can I pause my flower subscription if I’m going away?

Yes. We can pause a subscription at anytime. We’ll just need five days' notice. To pause your subscription, please send an email to wanderingblooms@hotmail.com



Delivery

By proceeding with your order, you're acknowledging that you have read, understand and agree to the details set out in our Delivery Policy.

 

Do you deliver to schools, hospitals, etc?

We do. However, you’ll need to provide ALL the necessary details, which will often include a specific room number, ward/wing number, department, building name and level, as well as a phone number. We cannot take responsibility for flowers that cannot be delivered due to a lack of information provided. * Please check and confirm whether the destination is accepting deliveries due to COVID-19 Changes.

Is delivery available every day of the week?

Our available delivery days are Monday to Friday. We don’t deliver our flowers on weekends or public holidays. The earliest delivery day available is dependant on where the flowers are being sent (this is also indicated on each of the flower products on the website.)

Occasionally, both national public holidays and QLD-specific public holidays may affect deliveries and in these cases, your flowers will arrive on the next business day.

Do you offer same-day delivery?

Unfortunately at this stage due to logistics our orders are only available for next day or future dates. However watch this space!

What is a ‘Preferred Delivery Date’?

During the purchase process, you’ll be asked to select your preferred delivery date. The preferred delivery date you choose is a preference only, and we do work very hard to ensure your flowers are delivered on this exact date. However, once your order is in the hands of our courier partners, we don't have any control over the delivery process and so we cannot ever guarantee delivery on a specified date or at a specific time. By ordering, you acknowledge that your preferred delivery date is a non-binding estimate only and that you have no claim against us for any delays or early deliveries you may experience. On rare occasions, shipping may take longer due to external factors or events such as weather or traffic incidents, or due to public holidays or busy holiday periods. Additionally, if your order is being shipped to a remote or regional suburb, it may take slightly longer than usual to arrive. If your flowers must absolutely arrive by a certain day, we recommend you choose a delivery date at least one day early to avoid disappointment.

How much are your delivery fees?

FREE, always. Delivery is included in the price of all orders.

What are your order cut-off times?

To qualify for next-day delivery for all other areas, your order MUST be processed before 3pm AEST on the day before. For example, if you’d like your flowers delivered on Thursday, you’ll need to order them prior to 3pm on Wednesday.

Can I specify a delivery time?

All orders will be delivered between 7am and 7pm for residential addresses, and between 9am and 5pm for business addresses. Unfortunately, we don’t allow to select a specific time for your flowers to be delivered. We're happy to deliver to either a home or office address – just use the most appropriate address during the checkout process. Our flowers are wrapped in a hydration pack to ensure that they remain fresh, and carefully placed in a custom-made box to protect them so they will wait happily for you to arrive home if you’re out during delivery.

What happens if I’m not at home / not available during the delivery time?

Flowers are a perishable product and can be affected by the weather, particularly in warmer months. We want your order to arrive in the best possible condition, so we do request that your orders be shipped to an address where someone is present at the time of delivery. We can either deliver to your office or your home – just use the most appropriate address during the checkout process. Once you place your order, it is your responsibility to ensure that someone is present to accept delivery. We accept no responsibility if no one is present at the delivery address to accept delivery. Our drivers are instructed to leave the box at the address, whether the recipient or another person is available or not. We cannot be held responsible for products that are damaged or stolen as the result of the recipient not being available and the parcel being left outside upon delivery.

Does somebody have to be there to accept the delivery?

We offer one delivery option, which is Authority To Leave. This is because the flowers are perishable and we don't want them in transit longer than they need to be, or sitting at a depot or warehouse for extended periods. We ask our Drivers to please leave the flowers in a safe place out of the weather/sun/heat. Please read our Delivery Policy which includes all the details you'll need to know. 

How will my flowers arrive?

Our flowers are wrapped in a special hydration pack, which will keep those stems fresh and nourished until they arrive at their destination. The bunches are then wrapped in brown kraft paper sleeve and tied with twine. All you'll need to do is unwrap the flowers, trim the stems and dunk them in fresh water. It helps to also follow the flower care instructions provided with the box.

Is it safe to ship the flowers?

Yes! This is also how most florists around the country receive their blooms from the flower market or the farms. Our flowers are delivered fresh from the markets in special hydration pouches to keep them well-watered for the journey. However, it is important to follow the care instructions once they arrive, particularly trimming the stems and dunking them in fresh water.

My flowers arrived, but why are they closed or in bud form?

We pick all our flowers to order, fresh from the flower markets. Most types of flowers are still in bud form when they're cut from farm and picked from the flower markets. This means you're getting your flowers as fresh (if not fresher) as what you're local florist does! The best bit, you'll get to enjoy the whole blooming process and the flowers' whole vase life. Just be sure to follow the flower care instructions that come with your flowers.

Help! My order didn't arrive at the exact time/day that was most convenient for me.

We work hard to ensure your blooms are delivered on time, every time. And while we strive for amazing service from start to finish, we cannot control the weather, traffic and other unforeseen issues that sometimes cause delays. Ultimately, we cannot ever guarantee a certain time of the day, or on a certain day.

Help! I didn’t receive my flowers at all!

Please email us at wanderingblooms@hotmail.com so that we can resolve any issues as soon as possible. If the incorrect information was provided on an order form, we cannot be held liable but will try our very best to achieve the best possible outcome for you.



Account & Billing

What type of payments do you accept?

We accept Visa, Mastercard and PayPal. 

How do I add a discount code?

You can apply discount codes at checkout in the payment sections.

 

Will you give out my details to anyone?

NO WAY. Never ever. Ever. You can read more about it in our Privacy Policy.